DR
Deborah R
1 reviews | Active since Jul 2015
25 May 2023, 19:02
Bad customer service - standard bank
Ive been trying to get my car registration certificate from standard back for 2 months now. The branch is useless, as everything is centralised, and have sent emails and called (never answer the call), and they call back once after 2 weeks, and if you dont answer the call immediately, they never call back. Very frustrating, and dont know what more to do now.
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
25 May 2023, 23:05Dear Deborah
Thank you for alerting us. We will review this matter with our VAF Team and assist you further with your request.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us. We will review this matter with our VAF Team and assist you further with your request.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply25 May 2023, 23:05
Official
Dear Deborah
Thank you for alerting us. We will review this matter with our VAF Team and assist you further with your request.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us. We will review this matter with our VAF Team and assist you further with your request.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
26 May 2023, 12:59Hello Deborah
Please be notified that our team has attempted to contact you in order to investigate the matter and find a resolution.
Kindly let us know when you're available to take our calls.
We look forward to hearing from you.
Regards
Standard Bank Hello Peter Team
***
Please be notified that our team has attempted to contact you in order to investigate the matter and find a resolution.
Kindly let us know when you're available to take our calls.
We look forward to hearing from you.
Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply26 May 2023, 12:59
Official
Hello Deborah
Please be notified that our team has attempted to contact you in order to investigate the matter and find a resolution.
Kindly let us know when you're available to take our calls.
We look forward to hearing from you.
Regards
Standard Bank Hello Peter Team
***
Please be notified that our team has attempted to contact you in order to investigate the matter and find a resolution.
Kindly let us know when you're available to take our calls.
We look forward to hearing from you.
Regards
Standard Bank Hello Peter Team
***
DR
Deborah R's updateReviewer Update
26 May 2023, 14:58@Standard bank
Yes, thats what they tell me via email as well, but you dont call once and when you dont find the person you dont call again. And why does it take 2 weeks for them to call? This is a matter that has been going for 2 months now, with big financial implications on my side. I gave the times to call me, and they chose times outside those hours, and when i dont respond they are surprised, but i guees for them its a tick (done!), and move on. Why is such a simple thing so difficult?
Yes, thats what they tell me via email as well, but you dont call once and when you dont find the person you dont call again. And why does it take 2 weeks for them to call? This is a matter that has been going for 2 months now, with big financial implications on my side. I gave the times to call me, and they chose times outside those hours, and when i dont respond they are surprised, but i guees for them its a tick (done!), and move on. Why is such a simple thing so difficult?
DR
Deborah R's update26 May 2023, 14:58
Reviewer Update
@Standard bank
Yes, thats what they tell me via email as well, but you dont call once and when you dont find the person you dont call again. And why does it take 2 weeks for them to call? This is a matter that has been going for 2 months now, with big financial implications on my side. I gave the times to call me, and they chose times outside those hours, and when i dont respond they are surprised, but i guees for them its a tick (done!), and move on. Why is such a simple thing so difficult?
Yes, thats what they tell me via email as well, but you dont call once and when you dont find the person you dont call again. And why does it take 2 weeks for them to call? This is a matter that has been going for 2 months now, with big financial implications on my side. I gave the times to call me, and they chose times outside those hours, and when i dont respond they are surprised, but i guees for them its a tick (done!), and move on. Why is such a simple thing so difficult?
Standard Bank's replyOfficial
26 May 2023, 15:03Good day Deborah
Our team will be in touch.
Please be on the look out for our call.
Thank you
Our team will be in touch.
Please be on the look out for our call.
Thank you
Regards
Standard Bank Hello Peter Team
***
Standard Bank Hello Peter Team
***
Standard Bank's reply26 May 2023, 15:03
Official
Good day Deborah
Our team will be in touch.
Please be on the look out for our call.
Thank you
Our team will be in touch.
Please be on the look out for our call.
Thank you
Regards
Standard Bank Hello Peter Team
***
Standard Bank Hello Peter Team
***