Bad Customer Service | Lack of Information

On Saturday 6 June 2015, 10:30am I visited the Milnerton Branch so that I could update my cards to enable me to use them internationally on my travels.<br> <br> The branch was moderately busy, however was greeted by no employees at all. I had to ask a gentleman who was standing around, where I could go to do so.I signed the sheet that was available. Two customers that signed the sheet after me was helped. I then got asked by Elexcyme Roberts what she could help me with. Explaining to her that I need to update my travel details for me to use my cards overseas. She then called the number, the phone was on speaker at the time. I said to her that I would like her to speak to the consultant on the phone as I always get cut off. She just said she cant and walked out. At that point I called her and asked her that I would like to speak to the branch manager, so that he could assist me. She sighed and raised her eyebrow and said okay, in a short huff. i then spoke to the Branch manager who helped me in the situation, and explained to me that I myself have to take the call and update the details. never once did the consultant disclose information the reason why she could not help.