PS
Phoziswa S

1 reviews | Active since Nov 2020

06 Nov 2020, 07:57

BAD CUSTOMER SERVICE IN STANDARD BANK

Standard Bank Promenade Branch in Mitchells Plain

I am writing to complain about the bad service I received from Standard Bank Promenade Branch. I went there with the intention to extend my banking relationship with Standard Bank in addition to the bond account I have with standard bank. I waited 2 hours to be served. The consulted would serve one person and disappear. Most of work station were without the consulted. When it was the time for them to knock off most of the staff left while we were still waiting on the line to be served. When I saw that the staff was leaving I just left.

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Replies (2)
Standard Bank
Standard Bank's reply06 Nov 2020, 11:24
Official
Good day Phoziswa,

Thank you for posting your comments. 

Your matter was escalated accordingly.  We will revert to you as soon as possible. 

We apologize for the inconvenience and undue frustration, this has caused. 

Kind regards
Complaints Resolution Centre 
Standard Bank
Standard Bank's reply12 Nov 2020, 11:28
Official
Hello Phoziswa

Thank you for allowing us the opportunity to look into your matter. 

We confirm that the matter was dealt and responded to.

Kind regards 
Complaint Resolution Centre 
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