Bad Customer Service in Standard Bank.

My mother and my two nephews are the customers of standard bank.My mom is 72 yrs old lady who is critically ill ans she can't go anywhere. On the 21/12/17 after her treatment at hosptal she asked me to take her to standard bank to quiry her account and my two nephews. When we arrived at standard bank centurion they welcomed us very nice and they gave use an urgent assistance because they have noticed the healthy conditions that my mom is in.We requested to have the statament of the 19/04/2016,we couldn't be able to have it because it is over six months and I understand that.The consultant who was so professional made the request from wherever they always do and I received a reference number i was told i will receive the statement in three working days.I have not received the statement till today and I call that poor customer service, this morning I call standard bank call centre to follow up.I was told my request is still in process I told the lady at the call centre that she must follow up and let me know before COB today but I didn't receive the statement.I am asking myself how long it take standard bank to retrieve a statement of over six months? My mom whose not in a good health condition is always asking me where is the statement. She is no longer trust if her money is still in the bank.My mom also requested the bank the bank must give me the signing powers unfortunately she couldn't stay longer because her haerth was no good. At standard bank centurion they said they are sending a request to standard bank kwaMhlanga so that kwaMhlanga branch will send a consultant at my mom's house to assist us with handing over of signing powers. I was supruse that when I go to standard bank kwaMhlanga this morning and they do not know any request from standard bank centurion mall. That I call unprofessionalism.When my mom ask to see balance in my nephews accounts they said they are an able to assist because the children are nolonger minors she needs to come with both children. Where on earth have you seen that nonsense as a parent you open an account for your children and put money every month but the bank tells you you don't have the rights over the account? At Standard back centurion they advised me to go with my two naphews to my nearest bank to get the signing powers carrying their ID copies. This morning I went there to get the signing powers over my nephews account since my mom's health condition is no good.The consultant by the name of Loveness refused to assist saying I need to have the proof of residents of the children, what nonsense is that this accounts are existing accounts we not opening new accounts? She continued saying I must have a document from the social work to say I am a legal guardian of the children, this is madness my mom is saying I must take over the account the children are here with the ID copies and I am the one be putting money in the children's accounts.What is the social worker has to do with our family decision? Because oneness refused to called centurion bank to understand what I am adviced to do, I took my personal phone and call the call centre I was so unfortunately because the phone was picked up by the unprofessional consultant from blomfontein by the name of Nozi she can't advise she does not know the processes of standard bank she had to go asked her manager everything I am asking her.I had to go out of standard bank kwaMhlanga unassisted. I have made a decision that no one is going to tell me what to do with my money I m not going to look for a proof of residents as if I am opening anew account. I am going to close all three accounts from standard bank take them to another bank.