BAD CUSTOMER SERVICE (Home Loans)

BAD CUSTOMER SERVICE (Home Loans)

Since the 5th of May I had done an application which I was told takes 7-10 days. Then I called on the 7th day to find out progress was told They will get back to me, no one called. Initial application done by Nobantu. Then on the 10th day spoke to Lulu who assured after I was distressed about their internal communication, that she would take over my application since Nobantu was not in the offfice. It was a Tuesday which I then I asked her to contact me on Thursday to let me know progress even though they are behind as it would now be the 12th day when she calls and she advised the application would still not be done. I get a call at 09:06 on Thursday from some guy whom Lulu had asked to call me since she had technical issues. he also advised no feedback and then we both confirmed that Lulu would call on the 20th which was Friday. (NO CALL) Today 23rd, 18days later I wait until after 12 noon for a call, nothing. I called in and spoke to Ofentse who then advised Credit team responded back on Friday morning at 06:55 to find out last detail which then mean conclusion of my application. Meaning had Lulu kept her promise and called on Friday she could have called and given me feedback on what was outstanding and would have no issues today.