Bad customer service from the call centre

<p>I have never received such horrific service from a company. I called in today to serve notice on my 7 day notice account, however, I was told that the account is not 7 day notice but rather a 32 da notice account. When I opened this account at Carnival Mall, I was told that it's a 7 day notice acc. I spoke to the first consultant who had a stinking attitude and when she advised me of this I requested that this be further investigated, she immediately hung up the phone on my ear. I called in again and spoke to Pini, I advised her that I need the name of the first consultant I spoke to. She then did verification with me (By the way, the new verification system doesn't make sense at all because with some of the questions, the accounts are already inactive and outdated), I apparently failed this verification after passing it with the first consultant (how shocking). I then requested to speak to her manager, she put me on hold and then hung up the phone as well. This absolutely appauling service and really uncalled for. I demand answers!!!!!!!!!!</p>