OM
Oatile M
1 reviews | Active since Aug 2020
30 Mar 2021, 11:57
BAD CUSTOMER SERVICE FROM STANDARDBANK
I just called Standard bank now to requested that they unlink my banking profile from my lost cellphone & email me banking my banking statements I told that lady its urgent, she refused to email me my banking statements saying that she will escalate the matter with her team leader & I explained to her that I lost my phone I don't have access to my cellphone that she won't be able to reach me. I don't know else to say to Standard bank this is a very unpleasant experience , She started arguing with me like forgetting that I'm the client please pull the telephone call & listen to the last agent who accessed my profile.
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Standard Bank's replyOfficial
31 Mar 2021, 01:20 Hello Oatile
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply31 Mar 2021, 01:20
Official
Hello Oatile
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards
Complaint Resolution Centre
*** *** (fax)
***