Bad customer service from Standard bank's debt care centre

I am a standard bank customer for many years. I took a bond with the bank in 2006 and have never missed a payment. However due to the covid 19 pandemic impact on our company my salary has been cut. This has affected my ability to service my bond. On 14 June I notified the bank about this and asked for further assistance. In my notification I provided the bank with the company letter confirming the reduction. I only received a reply to my email the following week wherein I was asked to do a security check which I did. There was no response until days later when I was sent an email advising me that my request was forwarded to Debt Care Centre and that office would contact me. I never received a response which prompted me to contact the Centre directly only to received an auto response email saying I need to go to the standard bank website and there is nowhere i that site where you can register save an email to the very same centre. We are now in July and still I have not been assisted at all. I am really disappointed