BAD CUSTOMER SERVICE FROM STANDARD BAN K

i am writing this on behalf of Dr John Hyde who a UK citizen He has a Non Resident account with Standard Bank The person he has been dealing with is Mr Sithole The email address for Mr Sithole is: NonRes New Business *** There is a sum of money that need to be paid into this account from a South African bank account The attorney handling this has tried 3 or 4 times to deposit the money and each time the bank will not allow the deposit to go through There have been several emails sent to Mr Sithole by Dr. Hyde and the attorney in South Africa There is no response from Mr Sithole This has been going on from the beginning of April This is not the service test one expects from Standard Bank