BAD CUSTOMER SERVICE

I app**** for a credit card on the 22nd November 2021, I was assisted by a consultant who goes by a name Milliicent Madavha. The application was successful and I signed the contract on the same day. She then sent me an 'income and expenditure' form to sign and said she needs this form for the card to be released, which I did. I bank with standard bank, my salary gets paid in to my standard bank account, but till today I have not received directives as to when the card will be released instead I have been sent from pillar to post.