Bad customer service

I did a phone en query with Standard Bank today. The lady refuse to help me, I had to answer security questions first. After many questions and to my knowledge correct answers, I asked the consultant how many questions is she still going to ask me. She rep**** that it depends on my answers and that i am anyway unsuccessful and I must answer more questions. This is ridiculous. I was on the phone for a good 10 min without her attending to the reason for my call. Standard Bank is loosing so many customers due to bad service and bedside manners. This once prestige bank is something of the past.