CS
CRYSTELLE S
1 reviews | Active since Feb 2013
30 May 2023, 08:58
BAD CUSTOMER SERVICE
So this morning I went onto my Discovery app to make an EFT payment. I selected Standard Bank Card Division not knowing Discovery did not ask me for a accouant number but the payment just went through. I discovered that the account number is not the one I am suppose to pay. I called Discovery immediately and was told to call Standard Bank which I did. I gave them all the information needed and the Tracer ID, the Beneficiary name I used and everything the amount I paid in and the date and time which was today at 08:03. They cannot help me. Please if someone can help me this is money and alot of money for me. I am on the line for more than half an hour now without any help. I do not want to delay this as I am responding to it now so that I can sort this out immediately. CAN SOMEONE HELP ME URGENTLY.
Helpful (0)
Replies (6)0
Replies (6)
Standard Bank's replyOfficial
30 May 2023, 09:20Dear Crystelle
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for feedback from our team
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for feedback from our team
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply30 May 2023, 09:20
Official
Dear Crystelle
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for feedback from our team
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for feedback from our team
Kindest regards
Standard Bank Hello Peter Team
***
CS
CRYSTELLE S's updateReviewer Update
30 May 2023, 09:36Good day,
Thank you for your reply.
I believe we will then sort this out urgently and as soon as possible. This to me is alot of money.
I have called Discovery again and they logged the complaint of the reversal of the EFT payment to Standard Bank.
I will be urgently waiting for your team to contact me. I do not have a call reference number for this morning as I was so stressed but your calls are being recorded and you can go and listen to the call I called from ***.
I need to be contacted ASAP
Thank you for your reply.
I believe we will then sort this out urgently and as soon as possible. This to me is alot of money.
I have called Discovery again and they logged the complaint of the reversal of the EFT payment to Standard Bank.
I will be urgently waiting for your team to contact me. I do not have a call reference number for this morning as I was so stressed but your calls are being recorded and you can go and listen to the call I called from ***.
I need to be contacted ASAP
CS
CRYSTELLE S's update30 May 2023, 09:36
Reviewer Update
Good day,
Thank you for your reply.
I believe we will then sort this out urgently and as soon as possible. This to me is alot of money.
I have called Discovery again and they logged the complaint of the reversal of the EFT payment to Standard Bank.
I will be urgently waiting for your team to contact me. I do not have a call reference number for this morning as I was so stressed but your calls are being recorded and you can go and listen to the call I called from ***.
I need to be contacted ASAP
Thank you for your reply.
I believe we will then sort this out urgently and as soon as possible. This to me is alot of money.
I have called Discovery again and they logged the complaint of the reversal of the EFT payment to Standard Bank.
I will be urgently waiting for your team to contact me. I do not have a call reference number for this morning as I was so stressed but your calls are being recorded and you can go and listen to the call I called from ***.
I need to be contacted ASAP
Standard Bank's replyOfficial
30 May 2023, 09:44Good day Crystelle
Our team will be in touch shortly.
Please be on the look out of our call.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Our team will be in touch shortly.
Please be on the look out of our call.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply30 May 2023, 09:44
Official
Good day Crystelle
Our team will be in touch shortly.
Please be on the look out of our call.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Our team will be in touch shortly.
Please be on the look out of our call.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
30 May 2023, 12:07Good day Crystelle
Thank you for taking our call.
Please be advised that we have responded via email.
Kindly review and request further assistance from the Agent bank.
Have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for taking our call.
Please be advised that we have responded via email.
Kindly review and request further assistance from the Agent bank.
Have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply30 May 2023, 12:07
Official
Good day Crystelle
Thank you for taking our call.
Please be advised that we have responded via email.
Kindly review and request further assistance from the Agent bank.
Have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for taking our call.
Please be advised that we have responded via email.
Kindly review and request further assistance from the Agent bank.
Have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
CS
CRYSTELLE S's updateReviewer Update
30 May 2023, 12:12Thank you for the reply. I got great service from Thabisile. She explained everything to me and it was noted with thanks. She also emailed me to keep me updated. Thank you. Her service was excellent.
CS
CRYSTELLE S's update30 May 2023, 12:12
Reviewer Update
Thank you for the reply. I got great service from Thabisile. She explained everything to me and it was noted with thanks. She also emailed me to keep me updated. Thank you. Her service was excellent.
Standard Bank's replyOfficial
30 May 2023, 12:24Dear Crystelle
Thank you for the positive feedback.
We will ensure that your matter is resolved.
Have a lovely day.
Kind Regards
Standard Bank Hello Peter Team ***
Thank you for the positive feedback.
We will ensure that your matter is resolved.
Have a lovely day.
Kind Regards
Standard Bank Hello Peter Team ***
Standard Bank's reply30 May 2023, 12:24
Official
Dear Crystelle
Thank you for the positive feedback.
We will ensure that your matter is resolved.
Have a lovely day.
Kind Regards
Standard Bank Hello Peter Team ***
Thank you for the positive feedback.
We will ensure that your matter is resolved.
Have a lovely day.
Kind Regards
Standard Bank Hello Peter Team ***