RB
Rusheal B
1 reviews | Active since Dec 2020
01 Apr 2024, 23:53
Bad Customer Service!
I saw a property I'm interested in on my roof, I called the bank numerous times, sent emails, but no feedback whatsoever! This us do frustrating as I am the one to always make contact and I'm always being told "it was escalated, someone will be in contact with you", but this has never happened NO ONE EVEN BOTHERED TO MAKE CONTACT!!! If this is how u treat potential customers, then I don't even wanna know how u treat your existing clientele!! Poor and unprofessional service or let me rather say NO SERVICE received!
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
02 Apr 2024, 07:10Hi Rusheal
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply02 Apr 2024, 07:10
Official
Hi Rusheal
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
RB
Rusheal B's updateReviewer Update
05 Apr 2024, 13:09Up until today, no feedback??! This is ridiculous!!!
RB
Rusheal B's update05 Apr 2024, 13:09
Reviewer Update
Up until today, no feedback??! This is ridiculous!!!
Standard Bank's replyOfficial
05 Apr 2024, 13:51Dear Rusheal
Sorry for the delay.
We will follow up with our team. We will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
Sorry for the delay.
We will follow up with our team. We will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply05 Apr 2024, 13:51
Official
Dear Rusheal
Sorry for the delay.
We will follow up with our team. We will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
Sorry for the delay.
We will follow up with our team. We will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's replyOfficial
08 Apr 2024, 16:04Hi Rusheal
Please note that our team is trying to get hold of you. Please let us know when we can reach out to you.
Kindest regards, Standard Bank Hello Peter Team***
Please note that our team is trying to get hold of you. Please let us know when we can reach out to you.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply08 Apr 2024, 16:04
Official
Hi Rusheal
Please note that our team is trying to get hold of you. Please let us know when we can reach out to you.
Kindest regards, Standard Bank Hello Peter Team***
Please note that our team is trying to get hold of you. Please let us know when we can reach out to you.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's replyOfficial
08 Apr 2024, 16:17Hi Rusheal
Thank you for taking our call. As per our telephone conservation have requested our easy sell team to contact you again.
In the meantime, we will be closing the matter on our side, but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank Social Media Team***
Thank you for taking our call. As per our telephone conservation have requested our easy sell team to contact you again.
In the meantime, we will be closing the matter on our side, but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank Social Media Team***
Standard Bank's reply08 Apr 2024, 16:17
Official
Hi Rusheal
Thank you for taking our call. As per our telephone conservation have requested our easy sell team to contact you again.
In the meantime, we will be closing the matter on our side, but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank Social Media Team***
Thank you for taking our call. As per our telephone conservation have requested our easy sell team to contact you again.
In the meantime, we will be closing the matter on our side, but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank Social Media Team***