Bad Customer Service

I am extremely annoyed with Standard Bank For the past 3 days i have called the call center 10 times wanting to be transferred to the Castle walk branch so that i can get feedback that was supposed to be given to me 3 days ago. On all of those occasions i have holding the line waiting for the Castle Walk branch to pick up for more for 10 minutes at a time with no pick up from Castle Walk Branch.

Why does the bank / the call center not notify customers if a branch cannot receive calls or if the phones are not working. This is not acceptable customer service. I have wasted a lot of money in those calls holding for nothing.

On Thursday 31st of October i was informed i would get feedback via phone with regards to my query. Today the 7th no one has called me. I sent an email that has still not been responded to. If your processes have not been completed why not inform your customers about what is going on. Your lack of communication and your non response to calls is unprofessional.