Bad Customer Service by Standard Bank Debt Centre

I have been with Standard Bank now for over 30 years having opened my first account as a teenager and student. I must really express my disappointment about the quality of service of lately. Some few months ago in September I requested a payment relief due to unemployment. Standard Bank agreed to the request which affected several accounts I have with the Bank. The relief was loaded for three months, October to December 2022. For this generous gesture I am very grateful. However a term loan debit order went off for October and I directed an email to Standard Bank and Ms Dineo Kana attended to the error and the Lending department reversed the order. And I thought this was the end of the error when I started getting calls from a debt collector Norman Bisset demanding payment. They called early in the morning and I must say in a hostile and rude manner. I wrote a several emails to Standard Bank and this time no response was forthcoming. On 13 December 2022 I eventually Standard Bank and spoke to Debt Centre where I was assured that referral to debt collection was erroneously and shall be corrected and the order reversed. Until today nothing has been done. I am still getting calls from.the debt collector and the order has. Ot been reversed. I am really unhappy about this.