Bad Customer Service by Standard Bank

Good morning

Kindly note that since I have logged a call with standard bank regarding my TV for household content on the 19th December 2020. They send a service provider to assess my TV sets only to find out that they cannot fix it. The service provider told me that the will send a report to Standard Bank. Last I send an e-mail to Standard Bank only to be told that a person who logged a call for me register a claim in relation to a building that I am occupying not as a household content. They told me that their insurance does not cover for that and I told them that I do have two policies with them. They advice me to log another claim of which I did last week on Thursday and they promise to come back to me till today and I don't have a TV sets. My Claim Number is SHS***. Your assistance in this regard will be highly appreciated.