Bad customer service by Standard Bank

Good day, I have app**** for a re advance loan with Standard Bank and after the consultant explained everything to the instalment amount was going to increase by 270, which currently I'm paying almost the same amount as I'm not paying the exact amount. I was had financial challenges previously and asked for review, which I have completed by settling all my accounts last year the certificate was issued to me. And I have app**** for other staff with other banks and qualified.

The problem is Standard Bank says, my application is declined as according to their records shows that I am underdebt review. Which is incorrect. I have send them the copy of my clearance certificate and now the guy who communicated with me is quite.

Kindly assist me by asking Standard Bank to treat my application fairly as I'm not under debt review. I need to be given a feedback as matter if urgency.

Your cooperation and assistance is always appreciated.

Kind regards

Makgolane Mahlabe Lucas