BAD CUSTOMER SERVICE BY AKHONA SHUMANI AT STANDARD BANK CARLTON CENTER

I was at Standard Bank Carlton center on Friday the 28th of April 2023 to make some cash deposit. I stood on the queue for about 3 hours because there was only one cashier working.

There were two elderly women on the queue and they had been standing on the queue for about two hours. They were complaining that they were tired of standing as they had been standing for hours.

I politely approached one of your consultants to ask if is there something they can do to assist the elderly women or to give them the chairs so they can sit or to move them to the front of the queue.

She rudely responded to me that it’s not her responsibility and I should go to the entrance and ask the ladies that are assisting at the entrance to explain how things work at Standard Bank. She rudely told me that the elderly women must stand on the queue like everyone else. I asked her to get me a manager and she told me that if I want to complain I should go to the entrance and write on their complaints book. She didn’t even have her name badge on, I had to ask for her name. Her name is Akhona Shumani.

I go to different Standard Bank branches doing my banking and I can attest that there is a procedure in place when comes to elderly people. They always ask for our permission to move them to the front and they always provide chairs for them.

Can Standard Bank investigate this matter and make sure that their clients are treated in a professional manner . If this is the treatment we will get from Standard Bank then unfortunately I will have cancel all my accounts with you guys.