Bad Customer Service

I was retrenched in 2021.With myself being ensured for being retrenched. I logged a claim with Standard Bank Insurance for the monthly payments on my credit card.

Standard Bank was paid by the insurance company, a VI Block was supposed to be activated on my account but was never done. Due to Standard Bank's negligence, legal action is being taken against me being threatened by attorneys on a daily basis.

With six visits to the branch and numerous phone calls I had no success with resolving this matter.

I am very disappointed with the poor service I have received by Standard Bank being a loyal customer for years, leaving me no choice but to look for alternative banks that will assist when needed as in this unfortunate matter I find myself in .