Bad customer service anthea

<p>My husband and i went to your branch canal walk. Your consultant advise we should have our identity documents and proof of residential address. We waited an hour before we got help which was really ****py.</p> <p> </p> <p>Then as we finally got assistance from anthea.She very robotic and neverminded. our inital query was for my husband to get an additional card for me and all hell froze over.Firstly she had issues with my Proof of address which was PDF file with everything on it what normal invoice has. But her being ignorate as she was probably not fimilar with the company which think its stupid as well as i my banking statements which are emailed to me as well. Secondly she tells me i have an account with you and its overdrawn whatever she said by R65 i closed my account many years ago. I would like that account closed down. As i have not banked with you in years it had to be closed down as i intended years ago. Why are your sales consultants so rude and why are your people not educated properly wasted hour of my time and parking fees really ridiculous</p>