bad customer service and response

<p>arrived home approx about three weeks ago RECIEVING a call from standard bank INFORMING ME that i qualify for a limit increase on my titanium credit card. they then said that all is approved among with other questions as whether i am under debit review ext... once i answered they said all is good and will be sorted in 4 to 5 working days. WELL WELL. since this call i have spent 97 min in total on the phone to them only to be told they have escalated the enquiry. i also went into a branch to see if they could help me(n1 city) they then put me on the phone which i sat on listening to the same tune for ANOTHER 45 min. the person to which i spoke to then told me to have a look in 4 to 5 days. i even went in with docs in case i required them. called again 2 days ago to only be told i will get a call yesterday to let me know as to whats going on. REALLY WHAT MUST I DO. the increase was offered to me not the other way round. its now probaly close on 3 weeks "moving you forward"</p>