Bad Customer Service and not keeping to their word!!!!!!!

I app**** for a re-advance whiles having an ex partner removed from my bond. The partner was successfully removed from the bank and the matter then sent to the attorneys, this process has been going on for a almost a year now. The re-advance was approved under me alone as the ex partner is removed, i have been and still in need of the money approved so i approached the bank and was told that i should have waited this long for the funds as they are available and would need to only fill in a for that was sent to me and was filled in and sent back to the bank.

I was informed the money will be paid into my account within 5-7/10 working days. I followed up on the 5th day and was told it would be escalated but it should be paid, waited till the 8th day and i went back to the bank was told it would be paid the following day and that the delay was due to staff working from home.... A week later after sending numerous emails to no response, i went to the branch and now the story has changed and i am told about the title deed and the attorneys.. No one from the bank bothered to call me. The customer service from Standard bank is ridiculous and i should have just went with the idea from switching to Nedbank when i was advised. They have now turned from their word and i desperately need the money, what kind of a bank is this?

Very irate client Ms Mollo