BAD CUSTOMER SERVICE AND INCORRECT INTEREST RATE ON HOME LOAN REPAYMENT

Good day,

We got approved for a home loan at Standard bank in February 2022. The house was only registered end July 2022, in our name, then the bank paid the money over to the seller.

We had to open an account with Standard bank to get approved for the concession interest rate. But now when we get messages of our first repayment we can see that it was calculated on 9% which is incorrect. We need to start at the interest rate which was agreed on when the contract was signed. We called Standard bank and the lady that I spoke to said due to the interest rate going up previous months , we where also affected??

Which can not be the case, as the money from the bank was only paid to the seller end July, when the bond was registered in our name. The bond was not registered in February ??

We have queried it with the attorney from the bank which assisted us when we bought the house, and when we went to sign, she said that we must make sure that we get the correct premium of repayment when the repayment starts. She also agreed that we can't start on a higher interest rate , as the bond was only registered end July and that the money was not borrowed from February.

We need someone to urgently contact us regarding this matter, I am going to close the standard bank account, as you do not meet your promises, what is the point of opening a bank account and then still being charged at normal interested rate repayment!!!! Please contact me ASAP