1 reviews | Active since Feb 2016
Bad customer service and attitude
its now 2 months and Standard Bank Private Banking are not able to assist me. The Private bank complains Manager told me that the situation has been resolved and that somebody will come to my house at 4 to do assessment just to hear from another Manager that the assessor indicate he is afraid to come to Parow between 4 and 6 pm. Really now does this guy stay in Plattekloop or Constancia that he is afraid of Parow? The service is pathetic and i don't recommend anybody to sign up with standard Bank. Penny Rabe
Thank you for posting your comments.
We are sorry about the trouble you are experiencing. We at Standard Bank strive to make great banking happen for our clients. One of our private banking specialist will contact you shortly to help resolve your complaint.
Kind regards
Complaint Resolution Centre
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Thank you for posting your comments.
We are sorry about the trouble you are experiencing. We at Standard Bank strive to make great banking happen for our clients. One of our private banking specialist will contact you shortly to help resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for allowing us time and opportunity to address your matter posted on Hello Peter.
We refer to your complaint we received, with regards to our assessor’s behaviour.
I have engaged the line manager responsible for our assessors for her intervention on the problem you are experiencing at present. We confirm that we have re-appointed another assessor on the claim and they will contact you to set up an appointment.
We humbly apologise for the undue frustration, and for the inconvenience caused in the matter.
At Standard Bank we are committed to giving you, our valued client exceptional service and we would like to take this opportunity to thank you for your continued support.
Please do not hesitate to contact us for any enquiry or complaint that you may come across.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for allowing us time and opportunity to address your matter posted on Hello Peter.
We refer to your complaint we received, with regards to our assessor’s behaviour.
I have engaged the line manager responsible for our assessors for her intervention on the problem you are experiencing at present. We confirm that we have re-appointed another assessor on the claim and they will contact you to set up an appointment.
We humbly apologise for the undue frustration, and for the inconvenience caused in the matter.
At Standard Bank we are committed to giving you, our valued client exceptional service and we would like to take this opportunity to thank you for your continued support.
Please do not hesitate to contact us for any enquiry or complaint that you may come across.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***