Bad customer service and attitude
It is a really Sad that my private banker must contact Delene Du Toit for the last 3 months for regulation 68.1. Due to this delay, i am sitting with no money and all my debit orders return because the proceeds of my house would have been used to settle all my debt. Nobody care because of bad attitude and customers service. Standard bank are getting worse then the government.
Thank you posting your comments.
We looking into your matter and will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
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Thank you posting your comments.
We looking into your matter and will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Good day Mr Booysen
Thank you for your posting on Hello Peter.
I refer to your complaint we received, with regards to delayed cancellation of your bond account.
I have notified the line manager responsible for the consultant who dealt with your transaction. Please be assured that corrective measures were taken against her to ensure no repeat of this incident.
This email serves as a confirmation that we have released the required document to attorneys. We apologise for the undue frustration, and for the inconvenience caused in the matter.
At Standard Bank we are committed to giving you, our valued client exceptional service and we would like to take this opportunity to thank you for your continued support.
Please do not hesitate to contact us for any enquiry or complaint that you may come across.
Kind regards
| Complaint Resolution Specialist: Private and Business Banking |
| Complaints Resolution Centre|
Good day Mr Booysen
Thank you for your posting on Hello Peter.
I refer to your complaint we received, with regards to delayed cancellation of your bond account.
I have notified the line manager responsible for the consultant who dealt with your transaction. Please be assured that corrective measures were taken against her to ensure no repeat of this incident.
This email serves as a confirmation that we have released the required document to attorneys. We apologise for the undue frustration, and for the inconvenience caused in the matter.
At Standard Bank we are committed to giving you, our valued client exceptional service and we would like to take this opportunity to thank you for your continued support.
Please do not hesitate to contact us for any enquiry or complaint that you may come across.
Kind regards
| Complaint Resolution Specialist: Private and Business Banking |
| Complaints Resolution Centre|