BAD CUSTOMER SERVICE

I got a call from one of Standard Insurance Limited's agent, I requested a Quote for my car insurance, I was interested in the product and I told the lady to call me back after 2 weeks as i had to do a cancellation with my current insurer, she told me that there is no need we can carry on with the application once we are done , she will assist me in cancelling the contract online. I then agreed, so during the cancellation process with my current insurer the line got cut, so i waited the whole day for standard Insurance Limited to call me back so that we may carry on , but she never did. I called the number the next day, wanting to know on where we stand but the no one answered. I then called my current insurer to check my status and i was told the cancelation process was not successful as it was incomplete. so I let it go and moved on. so on the 4th of April now after 2 weeks my money gets debited and I receive a contract from them. Did it have to take 2 weeks for them to draft a contract? Now i am sending them countless emails wanting a refund for my R970 , no one response. when i call the number written on the contract I am told i have called MOMENTUM!

THEY ARE SO UNPROFESSIONAL AND TAKES PEOPLE MONEY FOR NOTHING! WHY WOULD I PAY 2 CAR INSURANCE IN A MONTH? THEIR SERVICE IS POOR!!