Bad customer Service

Very poor service from this bank. We own a family business, my father's wallet got lost and he stopped his business cards connected to the company. We had my mother's business cards left which did not get lost or ******, they stopped this as well, leaving us with no way to get cash, as the banks are also closed. I want to say this is the last straw that broke the camels back and we are fast on our way to FNB.