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Motshegwa M
1 reviews | Active since May 2016
06 Jul 2021, 13:02
Bad customer service
Please contact me regarding service request no. ***!!!!!!!!!!!
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
07 Jul 2021, 01:49Hello
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)***
Standard Bank's reply07 Jul 2021, 01:49
Official
Hello
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)***
MM
Motshegwa M's updateReviewer Update
08 Jul 2021, 14:37Pathetic service and a "careless" attitude from std bank!!! So i previously asked that you guys contact me regarding a case number which was rejected by sms without anyone contacting me to explain and discuss the dispute outcomes. As I'm typing this i decided to call again to make a follow up as you always promise to call people back but fail with flying colors at it!! I'm on the line with agent kwena (don't know the surname). I provided him with my reference number and he told me my case/dispute has been rejected. Unfortunately he can't find nor see the reasons why!!! I was thinking for a common sense when a case/dispute is rejected it should have captured reasons why so the next person will be able to explain the reasons to the customer since well the first person failed. kwena put me on hold for 22 minute now and counting. He cut my call after putting me on hold for 21 minutes and disappearing...I'm now doing their survey rating. Obviously i have to give 0 all the way. Calling you guys was useless. 26 minutes now and i just cut the call. SOMEONE PLEASE CALL ME WITH REFERENCE ***
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Motshegwa M's update08 Jul 2021, 14:37
Reviewer Update
Pathetic service and a "careless" attitude from std bank!!! So i previously asked that you guys contact me regarding a case number which was rejected by sms without anyone contacting me to explain and discuss the dispute outcomes. As I'm typing this i decided to call again to make a follow up as you always promise to call people back but fail with flying colors at it!! I'm on the line with agent kwena (don't know the surname). I provided him with my reference number and he told me my case/dispute has been rejected. Unfortunately he can't find nor see the reasons why!!! I was thinking for a common sense when a case/dispute is rejected it should have captured reasons why so the next person will be able to explain the reasons to the customer since well the first person failed. kwena put me on hold for 22 minute now and counting. He cut my call after putting me on hold for 21 minutes and disappearing...I'm now doing their survey rating. Obviously i have to give 0 all the way. Calling you guys was useless. 26 minutes now and i just cut the call. SOMEONE PLEASE CALL ME WITH REFERENCE ***