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Songezo C

1 reviews | Active since Sept 2022

06 Sept 2022, 19:30

Bad customer service

Complain I payed the beneficiary on the 24th of August, only to find out the account is clossed, I expected the funds to bounce back to my account and it was not, I went to the bank to inquire, and I signed the reversal form and was told to wait the funds will be transferred to my account, I then received a call from the consultant telling me that they can not reverse the funds because the account was owing before it was clossed and it was sold to the attorneys , how is that my business that the account was owing before it was clossed , why do I have to acknowledge someone's debt , I am expecting funds to be transferred back to my account as the account was closed.

Consultant gave an excellent service, and she did keep on calling me giving me updates on the query.

0
Replies (8)
Standard Bank
Standard Bank's reply07 Sept 2022, 07:36
Official
Good Morning Songezo

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

We apologize for the inconvenience and undue frustration this has caused. 

We greatly appreciate your continued support. 

 Kind regards 
Standard Bank Help Centre 
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SC
Songezo C's update07 Sept 2022, 19:18
Reviewer Update
Good day

Thank you for your response
Your assistance is highly appreciated

Regards

Standard Bank
Standard Bank's reply07 Sept 2022, 23:33
Official
Hello Songezo

Thank you for reaching out.

We will get back to you once feedback is received.

Have a great Evening further.

Kind regards 
Standard Bank Help Centre 
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Standard Bank
Standard Bank's reply09 Sept 2022, 09:30
Official
Good Morning Songezo

We trust that you are well.

Our team has been trying to reach out however we couldn't get  hold of you.

Please check the email sent and confirm what is the convenient time we can contact you.

Looking forward to your response.

Kind regards 
Standard Bank Help Centre 
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SC
Songezo C's update09 Sept 2022, 12:14
Reviewer Update
Good day

My apologies for laite response
I am working underground and knock off @ 14h00.
I am available you may continue to call.

Warm regards
Cebiso
Standard Bank
Standard Bank's reply09 Sept 2022, 12:38
Official
Good Day  Songezo

We will get our team to revert to you.

Kind Regards 
Standard Bank Hello Peter Team
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SC
Songezo C's update09 Sept 2022, 13:05
Reviewer Update
Dear management of standardbank ( rustenburg mall )

I trust these email finds you well

I herewith wants to express my sincere appreciation and gratitude @ the exceptional manner in which Phumzile Mtsweni @ Rustenburg Mall branch handled my query.

On the 24 of August I payed the beneficiary in ERRA and only to find out the account was clossed and sold to the attorneys. I reached out to Phumzile Mtsweni, I'm extremely grateful for such an exceptional soul, she basically puts her self in my shoe's, keeping on updating about the query every hour . I am very grateful with the service I received, we went through CRC and the query was resolved. I would like to give her 5 stairs.

You may close the complaint as the query has been resolved. Funds has been deposited back to my account.

Warm regards
Songezo cebiso
Standard Bank
Standard Bank's reply09 Sept 2022, 13:24
Official
Dear Songezo

Thank you so much for your rating and your kind words. 

We have sent your compliment to the relevant department so they can celebrate their win. 

We appreciate you taking the time to share your excellent experience with us. 

Kindest regards
Standard Bank Hello Peter Team 
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