Bad Customer Service

***** happened on the ATM on Sunday on my mother's (pensioner) account she managed to stop the card .On Monday she went to the standard Bank branch in Soshanguve Mall to log a ***** case, but she didn't get a good customer services, she's an elderly woman and she couldn't get verified telephonically, she was told to get verification from the branch consultant but they refused and told her they are all busy yet they are the once that put her on the telephone, today (Tuesday) same thing happened.

How can you put and old woman on the phone and leave her to log a ***** case while she did say she needs assistance's, staff members at Soshanguve Mall they don't deliver good customer service at all especially to the aliterate people or elderly people, all they do all day is dragging their feet. I want the ***** case to be open and should more activities happen in her account the standard bank Soshanguve Mall will refund her.