Bad customer service

Standard Bank - South Africa We were ***** victims of the same account twice... so first time was R49500 with *****ulent email... we lost the money, we understand!

2nd time no transactions took place on that account accept for our bond loan debit order...

No card transaction were made... NO online payments nothing ... so my question is...

HOW was this account again open for ***** when standard bank said the account will be safe after the 1st *****ulent transaction????

2nd amount was much smaller and promptly returned. We were great full... but wonder why in the world was that same account even open for ***** again...

We lost a so much money with this bank. And all we have been asking for is assistance in laying a complaint. How ever lesson was learnt... we now know our money is safe with our current bank as they provide so much information against *****...