Bad Customer Service

I had app**** for a replacement cheque card. I was told that my card will be delivered in 7 working days. That was on 11th March. Weeks went by and nothing. When I called Standard Bank on 4th April, the agent told me that my card order was rejected as I had not updated my details and that I needed to go into a branch to have the details updated. I asked her why I could not do this over the phone since all the security checks have been done, she told me I had to do it a branch. This is so ridiculous!!!! In this day and age! First of all, if the card order rejected, why couldn't Standard Bank call me to advise of this? Why did I have to make the call to enquire about this delay??? What would have happened had I not made that call??? Bearing in mind that I am being inconvenienced as I cannot do card swipes for purchases and also losing out on my Ucount rewards for the month! Yesterday 5th April, I went into the branch only to be told that I could have had my details updated over the phone!!!!! What nonsense is this!? What about my time that is being wasted? Is this how Standard Bank treats its clients? I NEED MY CHEQUE CARD NOW!!!