SJ
Suzette J
1 reviews | Active since Aug 2013
11 Oct 2021, 09:19
Bad customer service
I have a term loan at Standard bank and payments done via debit order. Every month the debit order go clockwise off on the 1st and never missed. This month again the debit order was deducted from my account on the 1st of October and 4 days later I was called by Attorney's handed over from Standard Bank. The money still not reflecting on the loan but was deducted on my account. Numerous calls, emails to private banker and it is still not resolved ????
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Replies (2)
Standard Bank's replyOfficial
12 Oct 2021, 04:56Hello
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Standard Bank's reply12 Oct 2021, 04:56
Official
Hello
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
*** (fax)
***
***
SJ
Suzette J's updateReviewer Update
13 Oct 2021, 10:02And it is still not resolved.. it is really unbelievable .. debit from Standard Bank account to another Standard Bank and 13 days later still not resolved and I was handed over to attorneys and there was never a payment skipped ???????
SJ
Suzette J's update13 Oct 2021, 10:02
Reviewer Update
And it is still not resolved.. it is really unbelievable .. debit from Standard Bank account to another Standard Bank and 13 days later still not resolved and I was handed over to attorneys and there was never a payment skipped ???????