Bad customer service

I'm really not happy with Standard Banks service and it is not the first time I get horrible service from this Bank first time the Bank. This month 11th of January 2024 I transferred R50 000 into the Bond account and emailed a letter signed by both me and my husband requesting that they continue taking the monthly installment from the lump sum deposited like they have been from the time we transferred 69 000 I'm May 2023. Like last year we have been sent pillar to post because there is a lack of understanding of what we have requested and there was an attempt on my husband's account for the installment which is not what we have requested. Next thing you will ruin our credit profile like you have done before as it's not the first time our credit profile was ruined Standard Bank has done that before and we let it slide but now this will be unacceptable. Your agents are not friendly at all and treat us like trash with attitudes it's like they don't know what they are doing. At this rate I feel I will need to shop for a better place for a bond and switch I no longer want to work with Standard Bank they lack customer service.