Bad customer service

We came to collect the cheque for the money we have been saving which we did put notice got in January 2016. Our collection date was 17 February 2016 and we only collecting today which is 20 February 3016. We were told that the cheques are not prepared anymore and that we need to que for the cheque to be prepared for us, which we don't have a problem with. We have been in the queue from 10:00am & some ladies have been here from 09:00am and some left without collecting their money. The customer service is very very bad in standard bank only 4 people to assist customers.