Bad customer service

My bank account had been hacked on the 28th December 2015. Went to the police and got all the necessary documentation as requested. Since then i never got any response of feed back on how the investigation is going. I went to the branch and was told that they would get some info and relay the message to me. To date ,i have not heard from anybody. I feel that they have set me back financially because now due to there negligence, i have to do damage control, i am concerned about my credit history as i always make provision for all debt. <br> <br>