Bad customer service!!!!

I called in for assistance and spoke to Refilwe to have a debit order reversed on my account that had already gone off on the 16th May. I was debited on the 24th May again. She assured me it would be done and the fees incurred will also be reversed. The fees was reversed but not the debit order of the 24th May. On the 31st I was debited again by Standard Bank, this time when I called I spoke to a guy and then his team leader who then made me out to be a bad payer and said they need to check that my account was up to date! Why the hell can’t one just receive good service!

And still the money has not been reversed! It’s for this reason I left FNB clearly I need to leave Standard bank now too!