Bad Customer service

I am very dissapointed by the service I received by a consultant named Palesa Mosikidi from Standard bank Maponya mall poor customer service I literally had to beg her to assist me while I wanted my savings account to be linked together so that I can easily access my money. She was so angry and kept on speaking to me with a very rude tone what happened is that I was told by "Neo" also from Standard bank that I should go to the reception the lady will assist me only to find that she didn't want to. No one was there to assist.