BAD CUSTOMER SERVICE

I bank with Standard Bank. I write this with a heavy heart in that while you have people in Standard Bank such as my personal banker who render an excellent customer service such is not widely shared and supported by others. I am disappointed in the manner in which the Prestige Banking team are handling a request I made several days ago. While I have been promised a call such has not been done. Last week I went as far as calling the Prestige banking line and my call was dropped by one of the agents. Clearly this is not right.