BAD CUSTOMER SERVICE

I am trying to understand what makes one customer more important than the other. I am starting to bealive that, if I had lots of money in my account with Standard bank, my problem would have been resolved by now.

I wrote a review a month back complaining about not being informed that i was going to pay every month for U- Counts rewards initially when i took out the account. Standard bank came back to me and said, after their investigation, they realised and admit that i was never informed and, they are going to pay back the amounts deducted from me,.... back to my account in 2 or 3 days time.

I was so happy,,,,, little did I know that a month later after +_ 8 calls I made and spoke to more than 6 people about this matter. I have not received the money owed to me.I asked the Lady today ( What makes the customer important to your organisation ) because from where I am standing it looks like, out of the 6 people i spoke to trying to resolve this matter maybe one Guy only wanted to help for real, the others just didnt care. I am wondering how many of us out there are still with Standard bank even when we are not given the service and support that is given to the special ones. Why should I settle for this, this is my money, I should also receive best customer service like everbody alse, I should feel important and that the Bank has my best interest.

I AM SO DISSAPOINTED.