Bad customer service!!!

Thank you for your help but i am not helped yet. Standard bank sent me a service reqest but at the sametime sent me a message that my case has bee resolved with no money in my bank and still no phone call nothing so what do i stand to do now because clearly they a running around the bush with and my money????. I was a victim of ***** and I reported immediately but the bank I trusted with my money gave me such bad service!!! One of the biggest banks??? As I am feeling I am going to close my account and take my business to a bank who really cares for their customers.

I have never seen a bank doing this to a client. I am really disappointed in my so called bank..

Really??!!!