Bad customer service

I did an atm cash deposit on June 1st, the atm jammed and Noone is able to get my money back. I have been on the phone with your customer service and they place me on hold several minutes at a time and tell me the same story every time. The last guy I spoke to at atm claims department said he had escalated it, so when I asked him what does that mean he said he doesn't know and that I am rude even though I told him I am frustrated since this cannot be resolved. He hung up. I need this resolved asap as it has been a week and no outcome.