BT
Benny T
1 reviews | Active since Dec 2019
22 Feb 2022, 11:15
Bad Customer Service
Recently experienced the worst customer service ever from Faith in the retentions department and Linda in the credit card division regarding my interest rate query. I had been on hold for longer than 30min only to be sent back to the start of the process and kept getting transferred from one department to the next. The query is still not solved and no attempts have been made by standard bank to give me a call back.
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
22 Feb 2022, 11:55Hello Benny
Thank you for bringing this unfortunate matter/incident to our attention and please accept our sincere apology. We will escalate this to our management team.
Kind regards
Standard Bank Help Centre
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Kind regards
Standard Bank Help Centre
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Standard Bank's reply22 Feb 2022, 11:55
Official
Hello Benny
Thank you for bringing this unfortunate matter/incident to our attention and please accept our sincere apology. We will escalate this to our management team.
Kind regards
Standard Bank Help Centre
***
Kind regards
Standard Bank Help Centre
***
BT
Benny T's updateReviewer Update
23 Feb 2022, 11:44I just got off a call with Fekile from relationship banking she also hung up on me whilst we were still talking this is like the third time this has happened and I'm not getting my query resolved at all.
BT
Benny T's update23 Feb 2022, 11:44
Reviewer Update
I just got off a call with Fekile from relationship banking she also hung up on me whilst we were still talking this is like the third time this has happened and I'm not getting my query resolved at all.