Bad customer service

I contacted standard Bank contact centre regarding an sms I received and received very shocking service from a consultant that represents the bank. He was very rude and unhelpful. He was arguing with us and refused to provide his surname. All he provided is his name as Yamkela. I would like you to trace the call I made to standard Bank and this staff member needs to be dealt with as he cannot treat customers so rudely in this very competitive business and get away with it.

I am so distracted by his service and shocked that Standard Bank whom we entrust employs staff with no mannerism and no customer service.

It also against the Fais act to refuse to disclose your surname.