Bad customer service

For over a month as a signatory on the account, I have been trying to load my daughter's account on my app. So the otp kept going to a cellphone number I don't recognize. So I was not able to load it myself.

On Friday the 18th of November I called Standard Bank for them to help me load it, still after being on the phone for over 20 minutes it was still not done.

On Sunday the 20th I went to the OR Thambo branch, and they were offline. after waiting for a while I left.

So today I called Standard Bank again and I was transferred from one consultant to the other, the first 2 consultants were not able to help me, this was after being on the phone for over 20 minutes again and finally the 3rd consultant from Digital banking seemed. Mind you with everything consultant I had go through security questions. So just when I thought I was going to get helped I apparently failed the security questions with the 3rd consultant(which has never happened before) ,and I was told to go to a branch or call again after 24 hours.

After this experience I will definitely make time over the weekend and go to the branch and close all the accounts I have with them.

Just so they know, I don't have lifetime accounts with them. Therefore moving banks is not a problem for me.