KK
Kerby K

1 reviews | Active since Feb 2024

30 Jul 2024, 09:26

Bad Customer Service

I don't know even where to start. My mother a woman of 70 was *****ed by Standard Bank, they then close her account. This happened two Months ago and still no joy getting her account open again. They allowing money to go into the account, but not allowing money to go out of her account. They constantly saying they are "busy" with the case and every day we are following up and all they say phone the ***** Department. Each time we phone it cost us R 200. They cant give us any feedback or even an indication on what is happening with this matter. We at the stage to get and Ombudsman involved to help us to get this matter resolved. ALL her Debit orders are linked with this account, it cost her to open another account with another Bank just to make sure all her debit orders is going off. She even has an Funeral Policy at Standard for 30 Years and just because they close her account Standard Bank cancelled her Policy. She was driving around and phone everyone to change the debit orders to the new account. Its now costing us money and a huge amount of inconveniences, just because Standard Bank can do their job.

0
Replies (19)
Standard Bank
Standard Bank's reply30 Jul 2024, 09:37
Official
Dear Kerby 

Thank you for contacting us for assistance. 

We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. 

We will do our best to resolve this issue as soon as possible and find a solution that works for you. 

Our team will contact you to assist you. 

Kindest regards
Standard Bank Hello Peter Team 
***
KK
Kerby K's update30 Jul 2024, 09:52
Reviewer Update
Good Day,

To tell me what???

That you are speeding up this matter. You are speeding this up for the last two months... We has enough of this nonsense of Standard Bank excuses.

Explain to me how do you allow money to go in account, but now allowing money to go out. Who are you to make that decisions?? It's not your money and you have no right to do so.

You as Standard Bank made things very difficult for her.

Who will be responsible for all her costs and inconvenience.

Is Standard Bank to pay her back for all her efforts and money spend to phone you???



Standard Bank
Standard Bank's reply30 Jul 2024, 10:42
Official
Dear Kerby

We will follow up with our team and we will be in touch with further feedback.

Sorry for the delay.


Kindest regards
Standard Bank Hello Peter Team 
***





KK
Kerby K's update30 Jul 2024, 10:58
Reviewer Update
Sorry is not going to fix anything and damaged that's been done.

We needs answers and solutions, not excuses.

Standard Bank
Standard Bank's reply30 Jul 2024, 12:55
Official
Our team will be in touch Byron.

KK
Kerby K's update30 Jul 2024, 15:32
Reviewer Update
Alright this has gone far enough.

my mother arrange for someone to take her to the Harrismith Branch to sit there for an hour just to hear that she is waiting her time.

We had enough now.
An Ombudsman will get involved now and he will take this case over.
Standard Bank
Standard Bank's reply30 Jul 2024, 16:48
Official
Dear Kerby 

Please take notice that we have called your mother, who confirmed that she received an update from the consultant handling her case and that she will hear from them again tomorrow with further information.

Kindly request an update directly from your mother.

Kindest regards
Standard Bank Hello Peter Team 
*** 

KK
Kerby K's update31 Jul 2024, 09:49
Reviewer Update
Good Day,

Hope you are well,

I'm following up regarding this matter.

The Lady told my mother Yesterday afternoon she will phone her FIRST thing in this morning.
It's now 10 o'clock and still no one phoned her.

Has this been resolved and has her account been reopen so that she has access to her account?

Waiting for your response.

Regards
KK
Kerby K's update31 Jul 2024, 10:00
Reviewer Update
This is not answering my question.

I've asked has her account been opened and why did the Lady not phone her as yet? She made it very clear that she will phone her first thing in the morning.

Don't give me excuses.

Now you as Standard Bank is wondering why you loosing Customer.

Here is a good example why.

GET THIS ACCOUNT SORTED NOW!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
KK
Kerby K's update31 Jul 2024, 10:20
Reviewer Update
This matter as been at your attention for the last 2 and half Months now!!!

Get this resolve immediately, we really had enough now with Standard Bank and their nonsense and constant 'WE WILL ATTEND TO THIS MATTER".

We are done with this nonsense now.
KK
Kerby K's update31 Jul 2024, 14:37
Reviewer Update
Good Day,

Alright the time has come to take this case further.
You guys just dont do anything and we are not willing to wait any longer.

Standard Bank is *****ing money now here and taking chances with us.

2 MONTHS for a case... it ridiculous.

We are not going leave it here.

We will be opening a case of theft against Standard Bank.

An Ombudsman and lawyer will be in contact with you.

Enough is now enough!
KK
Kerby K's update06 Aug 2024, 12:37
Reviewer Update
Good Day!!!

Why are you lying to me???

You just given me false information!!!!

She spoken to a guy with the name Lucky and he told her there is no outcome as yet on this case????????????????????????????????????????????????????????????????????????????????????????

The Reference number: ***7 was given by Lucky.

Guys, listen to me very carefully, don't play GAMES with me and don't LIE.

I'm requesting a Manager or some higher to give us a CALL ASAP!!!!!!!!!!!!!!!!!!!

YET AGAIN IT COST US MONEY FOR CALLING STANDARD FOR A USELESS INFORMATION. WE WILL ADD IT TO THE BILL!!!!!!!!!!!!!!
Standard Bank
Standard Bank's reply06 Aug 2024, 13:41
Official
Hi Kerby

Thank you for bringing this issue to our attention. 
 
 As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 
 
 We sincerely apologize for any inconvenience or unwarranted frustration this has given you. 
 
 Kindest regards, 
 Standard Bank Hello Peter Team 
 *** 
KK
Kerby K's update06 Aug 2024, 13:48
Reviewer Update
YOU ARE NOT HELPING!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

STOP WAISTING OUR TIME AND GET TO A POINT NOW!!!!!!!!!!!!!!!!!!!!

EVERYTIME WHEN YOU GUYS ARE LYING TO US YOU GOT NOTHING TO SAY... JUST:

Thank you for bringing this issue to our attention.

As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.

We sincerely apologize for any inconvenience or unwarranted frustration this has given you.

YOU AS STANDARD BANK IS THE MOST WORST BANK I'VE EVERY COME A CROSS!!!

HELLOPETER... YOU GUYS MUST REALLY DO SOMETHING ABOUT THIS SERVICE OF THIS BANK!

Standard Bank
Standard Bank's reply06 Aug 2024, 14:09
Official
Hi Kerby

Please allow our team time to look into this matter and we will provide feedback once received. 

Our team will be in touch.

Kindest regards, 
Standard Bank Hello Peter Team
*** 
KK
Kerby K's update06 Aug 2024, 14:13
Reviewer Update
YOUR HAD 2 DAMN MONTHS TO LOOK INTO THIS CASE, HOW MUCH MORE TIME DO YOU NEED TO GIVE ME ANSWERS????'

****IT GUYS YOU REALLY ARE BUSY IRRITATING ME NOW!!!

GET TO A POINT AND GIVE ME SILUTION NOT EXCUSES!!!!!!!

WE ALSO BUSY WITH THE OMBUDSMAN TO HELP US GETTING THIS MATTER RESOLVED.
Standard Bank
Standard Bank's reply06 Aug 2024, 16:30
Official
Dear Kerby 

Our  ***** team has provided final outcome on this matter.

Kindly liaise with your mother, the account holder regarding the outcome.

Have a great day further.

Kindest regards, 
Standard Bank Hello Peter Team
*** 





KK
Kerby K's update06 Aug 2024, 17:09
Reviewer Update
SHE PHONED THEM AND DAY SAID THERE IS NO OUTCOME!!!

DONT YOU READ MY MESSAGES?

WHAT WRONG WITH YOU GUYS?

READ......

GO READ MY PREVIOUS MESSAGES WHERE I SPECIFICALLY TOLD THEY HAVE NO OUTCOME AND IVE GIVEN YOU THE GUYS NAME AND I REFERENCE NUMBER.

STOP DELAYING THINGS AND OPEN THE DAMN ACCOUNT!
Standard Bank
Standard Bank's reply07 Aug 2024, 10:22
Official
Hi Kerby

Thank you for bringing this issue to our attention. 
 
 As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 
 
 We sincerely apologize for any inconvenience or unwarranted frustration this has given you. 
 
 Kindest regards, 
 Standard Bank Hello Peter Team 
 ***