Bad Customer Service

I opened an account with Standard Bank on the 4th of Feb 15 via the website, I got a call the following day from a Precious Letsoela opening the account for me. Everything done and approved or so I was told. I've called the bank countless times trying to find out the progress of this account but everyone I spoke to can't pick it up on the system, I even went to the standard Bank account on Twitter and that hasn't yielded any joy, I can't call precious because it's an outbound call centre and she is not responding to an email I sent yesterday. The service you give to your clients is absolutely pathetic!