VB
Val B
1 reviews | Active since Jul 2020
14 Apr 2026, 13:33
Bad Customer Service
Standard Bank has to be the worst bank ever. If I could give them 0 starts I would.
Waited over a week for the Bank to refund me R40 for a *****ulant case after having stopped my card (on the Bank's recommendation). The vendor tried to put the transaction through again, and again Standard Bank debited my account for Declined Fees".
I constantly need to follow up with the Bank.
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
14 Apr 2026, 13:55Dear Val,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply14 Apr 2026, 13:55
Official
Dear Val,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
14 Apr 2026, 15:29Dear Val,
Thank you for taking our call.
As per our conversation, I will be closing this matter as you were not comfortable proceeding with the authentication process.
Kindly contact your personal banker for urgent assistance.
Should you require any further assistance, please do not hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply14 Apr 2026, 15:29
Official
Dear Val,
Thank you for taking our call.
As per our conversation, I will be closing this matter as you were not comfortable proceeding with the authentication process.
Kindly contact your personal banker for urgent assistance.
Should you require any further assistance, please do not hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***