BAD CUSTOMER SERVICE!!!!!!

being a loyal customer to standard bank over the past few years and always pleased to visit the branch due to past experiences.Until today when i was informed about the new team leader who could not help me increase my EAP limit as she said that i need to deposit over R1000 so they can increase my limit. i find this utter nonsense as i have been at the branch on a weekly visit the past few months and he people who helped me in the past alwys done this for me.she asked me to deposit R1000 and i informed her where do i get that kind of money from,then she advised me to withdraw the money and do a direct deposit into that persons account leaving me to pay the fees which is bad service thinking a teamleader would offer better advice all she done was inconvenienced me and said it was procedures she hadta follow.what puzzles me is how was i doing this over the past year and all of a sudden whenshe is at the branch i have a problem. standad bank should really send their staff on training on how to deal with customer issues .i even asked her to close my account which she informed me that she cant because the manager is not around seriously??really considering switching my bank.BAD SERVICE!