Bad Customer Service

I am very cross with the Service I have been receiving from Standard Bank no Words can describe my frustrations with you guys,<br> I had a Personal loan with you guys sometimes I had unpaid debit orders even if I had money in my account, to cut the story short I changed banks last year, this year I Settled my Personal loan account<br> Three months back,, before I settled my Account I called your call centre I was advised to go to the Branch to get settlement letter,, went to the Branch I was told to Call your call centre again,,, just imagine all the time wasted just to get Settlement Letter.. call you guys again your Rep told me to go to the Branch this time I went to Edenvale branch,, they assisted me got my settlement Letter. I wanted nothing to do with you guys anymore... Guess what this Week I got a Call from your Reps telling me that I owe Standard bank I was Shocked because according to my knowledge I Settled my Account. Later the Rep told me that it was a System error from your Side,, when I settled my Account it was not closed she Promised to escalate my Account so it can be Closed. <br> <br> Yersterday I went to Eastgate Mall Branch the Consultant didn't seem to know what she was doing